How to report a bug

//How to report a bug
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No software is perfect, from time to time you might find a bug in thirty bees. If you do, let us know and we will get it fixed. Reporting a bug in thirty bees is pretty straight forward, but there are some bits of information that will help solve the issue as soon as possible.

Reporting the bug

The best place to report bug for thirty bees on our forum. We have a dedicated forum especially for bug reports right here.  When you report a bug be as clear as possible about what is happening and how to reproduce the bug. Giving as much information as possible increases the chance for a speedy fix and it also increase the amount of bugs we can fix in the shortest amount of time. Take a look at these two sample bug reports below.

Paypal Bug

Paypal is not working, transactions keep getting denied

Paypal version 5.0.1 Bug

Transactions in Paypal that use vouchers that deduct a percent off of the order total are getting a total mismatch error and are being set as payment errors. The prices are mismatching by 1 penny from what is charged by Paypal and what the shop is showing as what should be charged. The charge in the shop is correct, the charge sent to Paypal is not correct.
thirty bees version: 1.0.1
PHP version: 7.0.18
Paypal module version: 5.0.1

You can see with the second report there is a more information, but that is the information needed to fix the issue. Don’t worry about being to thorough in reporting bugs, we love to look at error logs, stack traces, random error codes, and system error messages. It helps us figure out what is wrong so we can fix the issue as quickly and effectively as possible.

So if you encounter a bug in thirty bees, please let us know with as much detail as possible and we will do everything we can to get the bug fixed or patched as soon as possible.

2017-05-07T23:38:40+00:00 May 7th, 2017|

About the Author:

Lesley Paone
Lesley is one of the co-founders of thirty bees. He also is the owner of a PrestaShop support, development, and SEO agency called dh42. He has been active in the ecommerce community for almost a decade providing help and support services.