Helping with phone orders
There are some sites you work with that get less than tech savvy people as customers. I personally have had a couple of clients whose sites are targeted at an older demographic that has trouble with the checkout some time. After a bit of thinking we came up with a way to help the users in the event that they called. Below is what we added to the cart. Now if the user has an issue in the checkout and they call, they can give the merchant the reference number. What the reference number is, is actually the cart id. That [...]